SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT–FROM CUSTOMER TO FRIEND S Hart, G Kassem European, Mediterranean & Middle Eastern Conference on Information Systems, 2012 | 23 | 2012 |
E-mall as solution for marketing the federated ERP components on the basis of web services RD Evan Asfoura, Naoum Jamous, Gamal Kassam International Review of Business Research Papers 5 (4), 478-490, 2009 | 20 | 2009 |
Modeling and analysis of business processes using business objects A Lodhi, G Kassem, C Rautenstrauch 2009 2nd International Conference on Computer, Control and Communication, 1-6, 2009 | 18 | 2009 |
Information Technology in Environmental Engineering B Funk, P Niemeyer, JM Gómez Springer 3, 179-188, 2011 | 17 | 2011 |
Applying process mining in SOA environments A Khan, A Lodhi, V Köppen, G Kassem, G Saake European Conference on a Service-Based Internet, 293-302, 2009 | 17 | 2009 |
Application usage mining: Grundlagen und verfahren G Kassem Shaker, 2007 | 17 | 2007 |
The identifying and adapting of FERP mall form and roles for more trust by marketing of distributed FERP components E Asfoura, R Neumann, G Kassem, R Dumke Procedia Computer Science 3, 11-22, 2011 | 15 | 2011 |
Developing chatbot system to support decision making based on big data analytics R Alaaeldin, E Asfoura, G Kassem, MS Abdel-Haq Journal of Management Information and Decision Sciences 24 (2), 1-15, 2021 | 14 | 2021 |
Building AS-IS process models from task descriptions A Lodhi, G Kassem, V Köppen, G Saake Proceedings of the 8th International Conference on Frontiers of Information …, 2010 | 13 | 2010 |
Information technology and organizations: Trends, issues, challenges and solutions Information Resources Management Association IGI Global, 2003 | 13 | 2003 |
Analysis of User’s Behaviour in Very Large Business Application Systems with Methods of the Web Usage Mining—A Case Study on SAP® R/3® JM Gómez, G Kassem, C Rautenstrauch, M Melato Advances in Web Intelligence: First International AtlanticWeb Intelligence …, 2003 | 13 | 2003 |
Information technology in environmental engineering JM Gómez, B Scholtz Proceedings of the 7th International Conference on Information Technologies …, 2016 | 12 | 2016 |
ERP self-adaptive customizing G Kassem, R Schult 2008 3rd International Conference on Information and Communication …, 2008 | 11 | 2008 |
Matching of business data in a generic business process warehousing G Kassem, K Turowski 2018 International Conference on Computational Science and Computational …, 2018 | 10 | 2018 |
Characterization of business model for federated ERP systems E Asfoura, G Kassem International Journal of u-and e-Service, Science and Technology 3 (4), 19-36, 2010 | 10 | 2010 |
Developing Chatbot Conversational Systems & the Future Generation Enterprise Systems. E Asfoura, G Kassem, B Alhuthaifi, F Belhaj International Journal of Interactive Mobile Technologies 17 (10), 2023 | 9 | 2023 |
The classification of business model for the exchange of distributed components of Federated ERP Systems E Asfoura, G Kassem, C Rautenstrauch, JM Gómez, N Jamous Proceedings of the 3rd IEEE International Conference on information and …, 2008 | 9 | 2008 |
Social customer relationship management: A process model approach to develop a closer relationship between customer and company G Kassem, SW Hart, S Althuwaini TEM Journal 11 (1), 202, 2022 | 8 | 2022 |
Tracking Coronavirus Pandemic Diseases using Social Media: A Machine Learning Approach GK NN Fakhry, E Asfoura International Journal of Advanced Computer Science and Applications (IJACSA …, 2020 | 7* | 2020 |
Application Usage Mining G Kassem Grundlagen und Verfahren. Shaker, 2007 | 7 | 2007 |